I’m confident that if you had managed to hand the package to a “last mile carrier” here in the Netherlands, that third party would have had no trouble in delivering it to me. PS: I should probably mention that I really don’t care in the least that you’re not “last mile carrier”. After which I also expect you to try again to conquer the “shipping logistics to the Netherlands” and overcome any “technical error”. I expect you to now burst into a flurry of frantic activity, and put in every conceivable effort into determining what exactly went wrong with the shipment, and where the package actually ended up. You can consider this message a formal complaint. From my point-of-view, payment for my contribution to the book was in cash and author copies, so you have in fact made part of my payment vanish.Īnd it still remains to be explained how you can fail to deliver my package, while you managed to deliver within days an identical package, from the same publisher, to a friend of mine who lives 30 miles from me (and those miles put her further away than me from both the States and Schiphol Airport), and which was shipped at the exact same time. EG&J Press, my publisher, is a small-press outfit that can ill afford the loss of any books. Which means that due to “technical error”, or “inability to set up the shipping logistics successfully to the Netherlands”, or whatever other lame excuse you can come up with, I-Parcel has managed to disappear a box with six books. He has not had the package delivered back to him. I’ve contacted my publisher, who shipped the box of books to me. Apparently, in I-Parcel’s definition, failing to deliver, and then storing the box on a dusty shelf somewhere, constituted return-to-sender. As it turned out, returning the shipment hadn’t actually involved returning the shipment. Unsurprisingly, my question came as a complete surprise to him. In the meantime, I had contacted my publisher to enquire about the returned box of books. Now Stephanie invokes “technical error”, and admits that “no attempt at delivery was actually made”. No attempt for delivery was actually made,Īre you keeping track? First, they were “unable to set up shipping logistics successfully”. Unfortunately as you have stated, we are a logistics company, not a last mile carrier. Your parcel was returned due to a technical error. I am sorry for any confusion I have caused. How does a logistics company attempt to deliver a shipment? I am honestly curious what “we were unable to set up the shipping logistics successfully to the Netherlands” means. I wasn’t being sarcastic (okay, just a bit). This first attempt to get some answers was met with ear-shattering silence. Referring me to their customer service is less than helpful, unless you have more information than I do, in which case that information is very welcome. If I-Parcel can’t manage shipping of a box of books across the Atlantic, the outlook for the future of international delivery is dire indeed.Īlso, in my previous message I stated explicitly, and not for the first time, that my shipment did nog originate with Amazon. What, exactly, does it mean that “we were unable to set up the shipping logistics successfully to the Netherlands”? I was under the impression that you are in fact a shipping and logistics company. My query as to what on Earth that statement might possibly mean, lead to the following bizarre and infuriating exchange. The conversation with I-Parcel ended with them enigmatically informing me that they had been “unable to set up the shipping logistics successfully to the Netherlands”. Some of you may remember me sharing some thoughts on this a few weeks ago. Six weeks after shipping, the box with my six author copies of Spark: A Creative Anthology, Vol.VIII has still not made its way to me. UPS daughter I-Parcel seems to have taken ineptness to a whole new level. Writers of the Future, Hubbard, and ScientologyĪttempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly.Because, Story – Mission Statement 2014.On Perseverance, Running, and Writing a Novel.What happened while Don was watching the game.
0 kommentar(er)
